Do you accept purchase orders?
Yes. With Net 30 payment terms, we accept PO’s for government entities, municipalities, schools, and universities.
All other organizations would require approval from our management.
What is the process for tax exempts?
Our system does not charge Credit Cards instantly — after placing your order, please send us tax exemption certificates via email [email protected] and we will remove sales tax from your order!
If your order has already been processed, send the tax exemption certs anyway and we will refund the amount that should have been exempted.
Are the products listed on your website brand new?
Yes. Unless explicitly stated, all products you purchase on our website are brand new, factory-sealed, and under manufacturer warranty.
Do you ship to Canada?
All the time. We use UPS to ship to Canada and you will have the option to see the shipping cost during checkout. If you see anything abnormal, please get in touch with us. Custom requests, such as using USPS, require more specific solutions. Please contact us with any custom requests!
Please note that we ship everything “customs and duties paid by customer.” You will need to check with your state regulators on how they would handle customs and duties.
Can you provide export documentation?
Yes. Upon request, we can provide multiple copies of commercial invoices, harmonized system codes (HS Code), certificates of quality, UL certification, material safety data sheets (MSDS), etc.
How much is international shipping?
Customs and duties vary from country to country. For this reason, we don’t quote shipping for international orders, but we can work with your shipper of choice (DHL, FedEx, UPS, TNT, etc.) to schedule a pick-up at our office. The best option is if you have a freight forwarder in the United States that we can ship to. Please contact our customer service team if you have any questions.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.
Do you accept international credit cards?
What payment method do you accept for international orders?
International orders can be paid using verified PayPal accounts or wire transfers. There is a 2% surcharge for using verified PayPal accounts (this is the PayPal currency exchange fee). There is no surcharge for paying by wire transfer.